Privacy Policy

1. Who we are

This Privacy Policy explains how Tennis Social Club (“TSC”, “we”, “us”, or “our”), operator of the website and web application at tennissocialclub.co(the “Platform”), collects, uses, shares, and protects your personal data.

Contact for privacy matters: privacy@tennissocialclub.co.

By creating an account or using the Platform, you acknowledge that you have read and understood this Policy.

2. The law we follow

We process personal data in line with Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data, which is built around obtaining the data subject's consent and processing data lawfully, transparently, and for specified purposes. Where we serve users located outside Lebanon, we aim to follow comparable good-practice data-protection principles.

3. Who can use the Platform

The Platform is intended for individuals who are of legal age (the age of majority where they live). We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, contact us at privacy@tennissocialclub.co and we will delete it.

4. The personal data we collect

We collect only what we need to run a members' racquet community. Depending on how you use the Platform, this may include:

a) Information you give us

• Identity & contact: your name, email address, and phone number.
• Account & membership data: your account type (Player or Member), membership status, member number, and - for Founding Members - your founding status.
• Player profile (for matchmaking): skill or playing level, gender, your age range (derived from a birth year you provide), preferred areas and playing times, and a short bio. You choose how much of this to add, and you can hide your age or pause matchmaking at any time.
• Delivery details (boutique orders only): the delivery address and phone number you provide so an order can be delivered to you.
• Communications: messages, requests, and any content you send us or submit through the Platform - including the messages you exchange with other members in in-app chat (see Section 5).
• Optional content: a profile photo or other images, if you choose to upload them.

b) Information created as you use the Platform

• Booking activity: court and coach bookings, requests, confirmations, and cancellations.
• Matchmaking activity: match requests you send or receive and your responses.
• Order activity: items ordered from the members' boutique, order status, and delivery records.

c) Information collected automatically

• Technical & usage data: IP address, device and browser type, and basic usage information needed to keep the Platform secure and working, including essential cookies (see Section 9).

Payments. At launch, boutique purchases are paid by Cash on Delivery. We do notcollect or store your card or bank details. If we add an online payment method in future, we will update this Policy and the payment provider will handle your payment information under its own terms.

5. How we use your personal data

We use your personal data to:

• create and manage your account and membership, and issue member numbers and Founding Member cards;
• operate court bookings, coach bookings, and player matchmaking, and send the related confirmations and reminders;
• process and deliver your boutique orders (Cash on Delivery), including sharing what is needed with our delivery partner;
• communicate with you about your account, bookings, orders, and important service notices;
• send you news and offers about Tennis Social Club where you have agreed to receive them (you can opt out at any time);
• keep the Platform secure, prevent abuse, and troubleshoot problems;
• investigate reports, enforce our Terms, and protect the safety of our members;
• comply with our legal obligations.

Most of this processing is necessary to provide the service you have asked for and to perform our Terms - fulfilling a booking, delivering an order, running matchmaking. Where we rely on your agreement, you give it when you register, and the sign-up form sets out what you are agreeing to.

Moderation is a condition of membership, not an optional extra. The Platform introduces people who then meet in person, so the ability to review messages where there is a report or a safety concern is part of how the club works. It cannot be switched off for one member while they continue to use it. If you no longer agree to it, you may close your account, and we will stop processing your data for the future.

How we handle your messages

Messages you exchange with other members through the Platform are not end-to-end encrypted. They are stored on our systems, and a club administrator can read themwhere it is necessary to investigate a report, respond to a safety concern, or enforce our Terms. We do not read members' messages routinely or for advertising.

We take this seriously because the Platform introduces people who then meet in person. Where we find conduct that breaches our Terms, we may remove the content and restrict, suspend, or terminate the account responsible, whether or not anyone has reported it.

6. Matchmaking - what other members can see

The Platform is a community built around connecting players. If you choose to participate in matchmaking, certain profile information is shared with other members so they can find and connect with you - your first name and last initial, skill level, general area, and age range (which you can show as a range, or hide entirely). You control this: you can adjust your visibility, hide your age, limit what is shown, or turn matchmaking off in your account settings. We do not display your email address, phone number, or delivery address to other members; connected players communicate through in-app chat.

7. When we share your personal data

We do not sell your personal data. We share it only as follows:

• Service providers (sub-processors) who help us run the Platform. We share only what is necessary for each to do its job:
  • Supabase - database, sign-in and file storage. Holds your account, profile, messages, bookings and orders.
  • Vercel - website and application hosting.
  • Resend - the emails we send you. Holds your name and email address.
  • Cloudflare - our domain, security and email routing.
• Court partners and coaches - when you make a booking, we share what is necessary to confirm and honour it.
• Delivery partner - for boutique orders, we share your name, phone number, delivery address, and order details so your order can be delivered.
• Other members - only the matchmaking profile information described in Section 6.
• Legal & safety - where required by law, to enforce our Terms, or to protect the rights, safety, or property of TSC, our members, or others.

8. International transfers

Some of our service providers store and process data on servers located outside Lebanon, including in the European Union and the United States. Where your data is transferred abroad, we take reasonable steps to ensure it is handled with an appropriate level of protection.

9. Cookies & advertising analytics

We use essential cookies - needed to log you in and keep your session secure. The Platform cannot work without these.

We also use the Meta Pixel (an advertising measurement tool from Meta/Facebook). It helps us understand how visitors use the Platform - for example whether someone who saw one of our ads joined the waitlist - and lets us show relevant ads on Facebook and Instagram. The Pixel may set cookies and share technical data (such as pages visited and browser information) with Meta, which processes it under its own privacy policy. We do not send Meta your name, password, messages, or payment details.

You can control cookies through your browser settings, limit ad personalisation in your Facebook/Instagram ad preferences, and use browser tracking-protection features. Disabling essential cookies may stop you from logging in.

10. How long we keep your data

We keep your personal data for as long as your account is active, and for the periods below. When data is no longer needed, we delete or anonymise it. You can ask us to delete your account at any time (see Section 11).

• Messages - 12 months from sending.
• Messages you delete - 12 months from sending, the same as any other message. Deleting a message hides it from other members; it does not remove it from our records, because a message someone sends and then withdraws is often the one a safety review needs.
• Moderation records about an actual incident or suspension - 24 months.
• Automated flags that came to nothing - 90 days.
• Bookings, orders and game history - 24 months, for disputes and deliveries.
• Technical and usage logs - 12 months.
• Closed accounts - deleted within 30 days, apart from anything we must keep by law.

11. Your rights

Under Lebanese Law No. 81/2018, you have the right to access your personal data, to ask us to correct inaccurate data, and to object to certain processing. You may also ask us to delete your account and associated personal data, subject to any data we must keep by law. You can exercise these rights, or withdraw a consent you previously gave (such as marketing emails), by contacting privacy@tennissocialclub.co. Withdrawing consent does not affect processing already carried out.

12. Security

We take reasonable technical and organisational measures to protect your personal data, including access controls and encryption in transit, and by relying on reputable hosting and authentication providers. No system is completely secure, however, and we cannot guarantee absolute security. Please keep your login details confidential.

13. Third-party links

The Platform may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to read their policies.

14. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Platform or by email. Your continued use of the Platform after an update means you accept the revised Policy.

15. Contact us

Questions, requests, or complaints about this Policy or your personal data:
Tennis Social Club
Email: privacy@tennissocialclub.co